1. Acceptance of Terms

By accessing or using the services of Tiam Spa (“Company,” “we,” “our,” or “us”), including our website https://tiamspa.com, booking platform, or any related online service (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”) and our Policies

If you do not agree to these Terms, please discontinue use of the Services.

2. Services Overview

Tiam Spa provides wellness, massage, skincare, and aesthetic treatments.

All bookings, purchases, and digital interactions are governed by these Terms and applicable U.S. consumer protection laws.

3. Eligibility

You must be at least 18 years old (or the age of majority in your state) to use our Services.

By booking or purchasing, you confirm that you have the legal capacity to enter into these Terms and that you accept responsibility for all transactions made under your account.

4. Bookings, Payments, and Cancellations

• Appointments must be made through our official booking system or authorized partners.

• Payments are processed securely through PCI-compliant providers such as Stripe or Square.

• Cancellations or rescheduling must be made at least 24 hours in advance to avoid a cancellation fee.

• Late cancellations or no-shows may result in a charge of up to 100 % of the service fee.

• Refunds, if applicable, follow our Refund Policy in accordance with Federal Trade Commission (FTC) standards.

5. Health and Safety

You acknowledge that spa treatments involve physical contact and minimal risk.

You must inform us of any medical conditions, allergies, or contraindications before your appointment.

Tiam Spa is not liable for any injury or reaction caused by undisclosed conditions or failure to follow pre- or post-treatment instructions.

Our staff follows OSHA and CDC sanitation and hygiene standards.

6. Privacy and Data Protection

Your use of our Services is also governed by our Policies, which comply with the California Consumer Privacy Act (CCPA), the Federal Trade Commission (FTC) guidelines, and the Children’s Online Privacy Protection Act (COPPA).

We use encrypted HTTPS connections and secure third-party processors to protect your data.

We do not knowingly collect personal information from minors.

7. Intellectual Property

All website content—including text, images, graphics, logos, and designs—is the exclusive property of Tiam Spa or its licensors.

Content is protected under U.S. Copyright Law and the Lanham Act.

You may not reproduce, modify, or distribute any material without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Tiam Spa and its affiliates shall not be liable for indirect, incidental, special, or consequential damages, including loss of income, data, or goodwill.

Our total liability under these Terms shall not exceed the total amount paid for the specific service giving rise to the claim.

Some jurisdictions may not allow these limitations; in such cases, the minimum liability allowed by law will apply.

9. Disclaimer of Warranties

Our Services are provided “as is” and “as available.”

We make no representations or warranties of any kind—express or implied—including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our website or systems will always operate error-free or without interruption.

10. Compliance and Lawful Use

You agree not to use our Services for any unlawful or unauthorized purpose.

You also agree to comply with all federal, state, and local laws, including those enforced by the FTC and HIPAA (where applicable to health information).

We reserve the right to suspend or terminate Services for violations of these Terms or applicable law.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute shall be resolved through binding arbitration under the Federal Arbitration Act, conducted in Miami-Dade County, Florida.

You waive the right to participate in class actions or collective proceedings.

12. Changes to Terms

We may revise these Terms periodically.

The latest version will always be available on our website.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

13. SMS Terms of Service

• SMS Communications
  TIAM SPA INC may send SMS messages related to appointment confirmations, reminders, and customer service notifications to users who have opted in.
• Opt-Out Instructions
  You may opt out of receiving SMS messages at any time by replying STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For help, reply HELP or contact us at [Insert Phone Number or Email].
  
• Message Frequency & Rates
  Message frequency varies based on your interactions and appointments. Message and data rates may apply depending on your mobile carrier.
  
• Customer Support
  For assistance, contact TIAM SPA INC via our contact page at: https://tiamspa.com/contact/
  
• Carrier Disclaimer
  Mobile carriers are not liable for delayed or undelivered messages.
  
• Age Restriction
  By using our services, you represent that you are at least 18 years of age.
• Internal Link
  At the very bottom of your Terms of Service page, you must add a clickable link that says: “View our Privacy Policy“.