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Company Policies

Our policies have been designed and implemented to allow us to provide exceptional customer service to all of our clients. 

Appointment Policies

We confirm appointments via email or text prior to your scheduled appointment as a courtesy. 

Cancellation Policy

While we hope that you’ll never need to cancel your appointment, we understand that cancellations are sometimes unavoidable. We do our best to be able to provide you with flexible scheduling based on your needs and request that you adhere to our cancellation policy. Unless otherwise stated, we require a 48-hour notice for cancellations and rescheduling appointments. 

Failure to cancel or reschedule during this timeframe will result in a charge of $150. If you miss your appointment without calling us, you will be charged $150. 

Deposits

Deposits are required at the time of booking. TiamSpa is a “by appointment” business. Last-minute cancellations have a great impact on our business. Deposits are required at the time of scheduling your appointment so that we can ensure your appointment is kept. The required deposit is 10% of the service price for all services. 

If you miss your appointment and fail to call to cancel, you will be charged 10% of the total service price (your deposit) or the cancellation fee of $150, whichever is higher. 

All deposits will be credited toward your account once you show up for your appointment. 

Expirations

All services expire 12 months after the purchase date and are non-refundable and non-transferrable. 

Refunds

All sales are final. We do not offer refunds for services rendered. 

Monthly Special Deals Policy (Terms and Conditions)

Our monthly deals are designed to thank our clients for their loyalty by providing them with monthly deals each month that help them save on treatment costs. We’ve also found that they’re a great way to introduce new clients to the services we offer. These deals can be redeemed by anyone. 

You can find our monthly deals on our social media profiles. On Instagram, we have monthly pinned stories for your convenience. To redeem our special monthly offers, you must call us or book your appointment online in the month of the offer or submit payment in the month of the offer. 

Offers expire on the last day of the month. You must submit payment or book your appointment by this date to redeem special pricing. Monthly deals do not roll over into the next month. 

FAQs

What do I do if I need to reschedule or cancel my appointment?

You must provide us with notice to cancel or reschedule your appointment within 48 hours of your appointment. Failure to do so will result in a fee. 

Why do you have a deposit and cancellation policy?

All of our company policies are designed with our clients in mind. Some clients are unable to get their desired appointment time because we are already booked. When you don’t call us to cancel or reschedule your appointment, another one of our clients may be missing out on the ability to have their treatment when they’d like. 

Our deposit and cancellation policy ensures we’re able to meet the expectations of all clients and provide the best customer service that we can. 

I missed one appointment but have others scheduled. What can I do?

Missing a treatment can have a negative impact on your results, so we recommend scheduling another appointment to ensure that you get all of the recommended treatments. However, even if you are scheduled for another treatment, the cancellation policy still applies. The cancellation fee cannot be credited to your account; Only your deposit for booking an appointment can be credited to your account. 

Can I get pricing from an old monthly deal?

You cannot try to book an appointment for the pricing of a deal that’s expired. Our clients are paying based on our monthly offerings, and it would be unfair to give you special pricing. For example, if you called us in June about a monthly deal and did not pay for the treatment or book your first appointment in that month, you are not eligible for June’s special deals pricing. 

I received a quote months ago, but now my quote has changed. Why is that?

If you called about our special monthly offer and the offer has expired, your quote for services will likely be different. Quotes are not contracts between our clients and our business. All quotes are subject to change upon initial consultation. 

BY BOOKING AN APPOINTMENT, YOU AGREE TO ALL OF THESE POLICIES.